Terms & Conditions:
Please read the following information carefully, as the terms and conditions described herein constitute an agreement between you and The Sunshine Travel Club who provide the service. If you decide to travel with the SUNSHINE TRAVEL CLUB and make payment on a tour, you thereby agree to accept the terms and conditions of this contract. Before making a booking with us you must ensure that you have read and understood these Terms and Conditions (and ask any questions you may have). Please be aware that these terms and conditions contain waivers of liability as well as waiver of class action and venue selection and notice clauses. By asking us to confirm your booking you are accepting all the Terms and Conditions laid out below and acknowledging that you have read the Terms of this Contract and agree with it.
COVID GUIDELINES: (Rev. 12/23)
Safety is always our top priority, and we have been making sure that we are up to date on the latest government and local authority’s recommendations in regards to ensuring our return to travel is as safe as it is fun! Currently there are no government mandates in regards to Covid but we will continue to monitor and should there need to be a change to the current practices they will be adapted as necessary to ensure the highest standards of safety for our customers and staff are being met.
Although no longer mandatory, we strongly recommend the use of self-provided face masks while onboard the coach. Should you have a cough or cold we would ask that you show compassion to your fellow travelers and wear a mask while on the coach.
Seats on the coach are assigned at time of booking and there will be seat rotation on a daily basis which will be explained by the tour director before departure. There is on exception to this rotation and that is on tours of three days or less there will be no seat rotation. The Sunshine Travel Club reserves the right to make changes to assigned seating in order to ensure the safety and comfort of passengers. In the event you are replacing a cancellation, you will be assigned to the vacant seat(s) created by the cancellation.
To assist in creating a sense of security as well as take into consideration the safety of your fellow passengers, we ask that you try to maintain social distancing while entering and leaving the bus.
We will continue to have hand sanitizers at the entry door of the coach and in the onboard washroom. Frequent hand washing is highly recommended. The coach will undergo a thorough deep clean/sanitize before every departure, including the use of recommended hospital grade cleaning materials. While on the road all hand surfaces will be wiped down when deemed necessary.
While we are taking all precautions to ensure safety, there is an inherent risk to being exposed to COVID 19 whenever we are in settings with the general public. By travelling, you are accepting this risk and understand that the SUNSHINE TRAVEL CLUB and AJ BUS LINES cannot be responsible for any COVID 19 exposure that you may encounter during your tour, whether onboard the motor coach, or at any of the venues or locations visited. The SUNSHINE TRAVEL CLUB is not responsible for any additional costs to you if your trip is interrupted due to a Covid related issue. Our Covid Protocols are listed on separate information sheet provided at time of registration. Should there be any new updates which may affect a final decision to purchase, they will be advised at time of final payment. Should requirements change prior to departure, we will ensure you are notified. Customers should review the new documentation to ensure they are up to date and compatible.
RESERVATIONS:
OFFICE:
A booking through our office, requires that a deposit and/or full payment be made at time of booking to secure a place on a tour. It is the customer's responsibility to ensure that you are using the current version of the Registration Form and that the spelling of all names is correct, and correspond to the names listed on your passport/government documentation. Also ensure that you have filled in all required information including passport numbers etc. if the tour is out of country.
Reservations at the office/phone can only be made following the Sign-Up-Day.
Office hours: 9:00 am – 1:00 pm, Tues - Thurs. Ph.: 705-759-4796 - Toll Free: 1-800-722-9638
SIGN-UP DAY:
No reservations will be accepted prior to Sign-Up Day. The Sunshine Travel Club reserves the right to limit the number of seats an individual may book for any one tour. You can reserve one seat for yourself and one seat for your travel companion. If there is a couple that wishes to travel with you on a tour, they may be booked at the same time. ***This only applies to registrations received on Sign-Up Day.
Do not hesitate to make a reservation if you are interested in a tour. If the tour is filled, add your name to the wait list in the event of a cancellation. Please ensure that you are using the current version of the Registration Form and that all pertinent information including passport numbers etc. are filled in on your form, if the trip is out of country. Also deposit cheque must accompany tour registration. Please make note of the deposit amount as it can vary from tour to tour and is dependant upon the specific demands of our suppliers on each tour.
We do not accept cash at Sign-Up Day!
SPUR of MOMENT TOURS:
Anyone interested in an advertised Spur of the Moment tour is asked to provide us with an email address to enable the tour information to be sent out to you. Please provide the detail on Sign-Up Day or contact the office by sending an email or calling to provide the contact information. If you do not have an electronic device to accept an email please provide us with your phone number and you will be contacted in that manner.
TOUR PRICES:
Prices shown are in Canadian Funds including HST where applicable, and are based on twin bedded accommodation per person at the time of printing. Prices quoted are based on costs and currency exchange at the time of printing and are subject to change without notice.
For those who wish to share a room, it is the responsibility of the passenger to find a companion. In the event that a companion cannot be found then the single price will apply.
Payment for the tours is made by cheque payable to SUNSHINE TRAVEL CLUB. At this time we do not accept credit/debit cards.
PRICE INCREASES: (New 2023)
In the event that the SUNSHINE TRAVEL CLUB is made aware of any increase in costs due to currency exchange rates, taxes, transportation price fluctuations in airfare/cruises/bus, as well as unforeseen fuel surcharges before departure and final payment, the customer once notified, expressly agree to pay the tour organizer such additional sums if it is their intention to continue with the tour. If the price increase is more than 7% (except increases due to GST/PST/HST) the customer has the right to cancel the booking, exchange for an alternate tour, or receive a full refund. Price increases will not apply to any tour after final payment has been paid.
EXTRA COSTS:
Extra cost may be incurred to the customer due to interruptions or delays due to weather or other circumstances beyond our control such as roads closed or mechanical failures. PLEASE NOTE: extra lodging & food cost are NOT PAID by Sunshine Travel Club.
FINAL PAYMENT:
Final payment date for multi day tours is tour specific and is indicated on the tour description page. It is your responsibility to ensure that final payment reaches our office before the date shown, to secure your place on the tour.
Final payment for Day Tours is paid at time of booking.
TRAVEL DOCUMENTATION: (Updated 2023)
It is the traveler’s responsibility to ensure that when travelling out of Canada, all Passport, Visa and any other requirements have been met prior to travel and that proper documentation is provided to the custom officials upon demand. SUNSHINE TRAVEL CLUB is not responsible for denied border entry because of missing or unacceptable documentation, or for any other reason you may be denied entry by border officials. In the event that this takes place there is NO REFUND on your tour, and any and all associated expenses derived from this entry refusal including transportation back home, are the sole responsibility of the customer. The Sunshine Travel Club will not be responsible for obtaining requred travel documentation on behalf of any guest, or for any delays,damages or losses including missed portions of the tour because of immigration issues.
SEATING ARRANGEMENTS: (Updated 2024)
Seating is assigned in order of sign up and during each day of travel you will rotate by moving three seats back on the door side and three seats forward on the driver's side. The one exception to this procedure will be on tours of three days or less, there will be no seat rotation. The tour director will provide a full explanation of the rotation as part of the "Welcome aboard greeting" before departure.
Sunshine Travel Club reserves the right to make changes to assigned seating, in order to ensure the safety and comfort of passengers.
IMPORTANT NOTE:
If the coach is equipped with seat belts, they should be worn for your safety!
ACTIVITY LEVELS:
The activity level of each tour is now indicated at the top of each tour. Please make reference to these indicators to avoid any problems concerning your physical ability while on the tour. If you have any questions regarding this activity rating please call the office.
PHYSICALLY CHALLENGED PASSENGERS:
They are more than welcome to travel with us, however you must be accompanied by a capable travelling companion to assist you at all times and the office must be notified of any disabilities when reservations are made. Some yours may present difficulties for the physically challenged. If you require more information on a specific tour in regards to mobilty issues please contact the office for more detail and if not readilly available we will do our best to obtain it for you.
TRAVEL INSURANCE:
The SUNSHINE TRAVEL CLUB tours do not include travel insurance and we do not sell insurance. We highly recommend the purchase of out of country/province medical travel insurance, as well as coverage for trip cancellation and trip interruption. There may be additional health care costs that exceed benefits under OHIP (Ontario Health Insurance Plan) if you need to seek medical treatment outside of the country/province. Please note our Cancellation Penalties below when considering whether to purchase trip cancellation/interruption insurance. Further details on what is covered/not covered, can be fully detailed by your insurance provider and custom built to your preferences.
CUSTOMER CANCELLATION PENALTIES:
Multi Day Tours:
From time of deposit to date of final payment a $50 per person administration fee will apply.
From time of final payment to time of departure, the tour is non-refundable.
Day Tours:
Cancellation up to 30 days before departure will result in a $50 per person administration fee.
30 days to departure, tour is non-refundable.
Refund of non-refundable tour costs must be claimed through your trip interruption/cancellation insurance provider along with the necessary documentation.
If for some reason you must leave the tour early, we do not refund the cost of the unused portion of the tour. This would have to be claimed through your insurance provider as would any additional costs incurred or any ancillary loss sustained as a result of cancellations due to strikes/lockouts, weather conditions, mechanical problems with a vehicle, ship, aircraft, or government travel advisory. Cancellation fees applied to third party tours may vary and will be stated in the tour information detail provided by designated party.
SUNSHINE CLUB CANCELLATIONS:
In the event that the SUNSHINE TRAVEL CLUB has to cancel a tour due to unforeseen circumstances or due to minimal number of customers not meeting the financial requirements of the tour, a full refund will be provided to the customer.
BAGGAGE HANDLING:
One large case (not to exceed 50 lbs) is allowed per passenger which will be tagged with our special Sunshine Travel Club tag and placed in the luggage compartment under the coach. One small carry-on not to exceed 19” x 9-12” with No Wheels can be placed in the overhead compartments. You are responsible for the handling of any carry-on luggage. If it does not fit in overhead it will have to be placed in the luggage compartment under the coach. Safety requirements do not allow this piece to be held on your lap or stored under the seat.
Golf Clubs are not allowed on the coach except for trips where there are golf opportunities.
Coolers are not allowed on the coach.
Please note that on certain flight/cruise tours you may be required to go through security checks carrying your bags. This is something we have no control over, and suggest that you use bags with wheels. Passengers are responsible for any charges for checked bags on flight tours. There may be some hotels that do not offer baggage handling. In that case passengers will be responsible for handling their own bags in these cases.
NAME BADGES:
Your tour director will issue you a badge on the morning of departure along with your itinerary and other information for your tour.
SMOKING, VAPING & ALCOHOL:
Our coaches are smoke and alcohol free. This policy will be strictly enforced to ensure that our customers enjoy a safe, clean environment while travelling with us. More hotels are becoming 100% non-smoking, therefore we cannot guarantee that a request for a smoking room can be fulfilled if requested. We always book non-smoking rooms ahead of arrival. Anyone who smokes in a non-smoking hotel room will be responsible to cover any additional fees to clean the room.
MEDICAL:
Please remember to pack your medications in their original containers and place them in your carry-on luggage in the event that you may need them while we are travelling.
* A current copy of your travel insurance and OHIP documentation should accompany you at all times.
* Any special request (medical, mobility or dietary) must be noted on your registration form at time of booking.
* We are limited when providing assistance to a passenger in regards to getting on and off the coach, climbing stairs or walking.
* We are unable to provide any medications due to insurance regulations.
If you require special assistance then it is your responsibility to ensure that a capable travel companion accompanies you on the tour. Our coaches are not equipped to handle large medical assistance aids and are only accessible by using stairs for exit & entry.
ALLERGIES:
Many of our passengers suffer from allergies. Due to the enclosed environment on the coach, we ask that you refrain from using perfumes, shaving lotions, or any other scented products on the coach.
ACCOMMODATION FOR OUT-OF-TOWN TRAVELLERS:
For multi-day tours, we are pleased to offer reduced rates at the Water Tower Inn. This is specifically for our travellers from outside of Sault Ste. Marie Ont., who wish to drive in the day before departure and begin the tour refreshed and relaxed. Details are available from our tour organizer at 705-759-4796.
JOINING FRIENDS ON TOUR:
If you are travelling with a friend from a distant city or one of our pick up locations, please advise our tour organizer at time of booking to make arrangements to have seating together if so desired. If there is no pick up location in your area, you may have to join the tour at first hotel stop.
GRATUITIES:
When meals are included in the tour price, gratuities are also included. When buying meals on tour, keep in mind that gratuities are very important to restaurant staff. Good restaurant stops can be hard to keep if tour groups do not show appreciation for the service and effort put forth by the staff. As for the driver and tour director, it is customary to show your appreciation based on the level of service received and are at your discretion. We have provided tip envelopes in your package for your convenience. Our Tour Directors are volunteers, and we feel they do a great job to enhance your tour and make it a worry free vacation.
COACHES:
The motor coaches used on our tours are provided by AJ Bus Lines and are of the latest design with air suspension ride, climate control, reclining seats, washroom facilities, TV’s and Wi-Fi. (Due to cell tower locations there can be signal interruptions as we travel the highways.) Our coaches are not wheelchair accessible.
SPECIAL ACCOMMODATION REQUESTS:
Accommodation is included on all tours. Room assignments are always done by the hotel in an impartial fashion. Therefore, if you have special needs, such as a room adjacent to a friend, please let us know at time of booking and we will inform the hotels. It cannot always be done, but the hotels will try to accommodate us to the best of their ability. All hotel rooms will be requested as 'non-smoking' unless otherwise requested at time of booking.
TOUR COMMENT SHEETS:
At the end of each tour, the Tour Director will provide you with a tour comment sheet to be filled out. These forms have been invaluable to the club over the years. We would ask that you take a few moments to fill them out, and return them to us along with your name to enable us to follow up. We have made the form more user friendly, providing an opportunity for you to tell us what we did well, and what we need to improve on. We have always taken great pride in providing the customer with good value for the money spent and with your input we can continue to provide that service moving forward. We would also like to hear from you in regards to future tour suggestions to be considered. In the event that you have complaint, concern, or suggestion, you would like to discuss in private, please do not hesitate to contact the office or any member of the Board.
DESIGNATED PICK-UP/DROP OFF POINTS:
Please refer to the website or call the office for the list of these locations. There are no exceptions. In Sault Ste. Marie the only location is the WALMART NORTH parking lot on Great Northern Road.
GIFT CERTIFICATES:
We have certificates in any denomination available at the office. They make great Christmas and Birthday gifts! No expiry date on the certificates.
PUBLICATION & WEBSITE ERRORS:
Although great care is taken in the production of our website and tour material, typographical, illustrative, or pricing errors may occur. We reserve the right to correct any errors.
Please read the following information carefully, as the terms and conditions described herein constitute an agreement between you and The Sunshine Travel Club who provide the service. If you decide to travel with the SUNSHINE TRAVEL CLUB and make payment on a tour, you thereby agree to accept the terms and conditions of this contract. Before making a booking with us you must ensure that you have read and understood these Terms and Conditions (and ask any questions you may have). Please be aware that these terms and conditions contain waivers of liability as well as waiver of class action and venue selection and notice clauses. By asking us to confirm your booking you are accepting all the Terms and Conditions laid out below and acknowledging that you have read the Terms of this Contract and agree with it.
COVID GUIDELINES: (Rev. 12/23)
Safety is always our top priority, and we have been making sure that we are up to date on the latest government and local authority’s recommendations in regards to ensuring our return to travel is as safe as it is fun! Currently there are no government mandates in regards to Covid but we will continue to monitor and should there need to be a change to the current practices they will be adapted as necessary to ensure the highest standards of safety for our customers and staff are being met.
Although no longer mandatory, we strongly recommend the use of self-provided face masks while onboard the coach. Should you have a cough or cold we would ask that you show compassion to your fellow travelers and wear a mask while on the coach.
Seats on the coach are assigned at time of booking and there will be seat rotation on a daily basis which will be explained by the tour director before departure. There is on exception to this rotation and that is on tours of three days or less there will be no seat rotation. The Sunshine Travel Club reserves the right to make changes to assigned seating in order to ensure the safety and comfort of passengers. In the event you are replacing a cancellation, you will be assigned to the vacant seat(s) created by the cancellation.
To assist in creating a sense of security as well as take into consideration the safety of your fellow passengers, we ask that you try to maintain social distancing while entering and leaving the bus.
We will continue to have hand sanitizers at the entry door of the coach and in the onboard washroom. Frequent hand washing is highly recommended. The coach will undergo a thorough deep clean/sanitize before every departure, including the use of recommended hospital grade cleaning materials. While on the road all hand surfaces will be wiped down when deemed necessary.
While we are taking all precautions to ensure safety, there is an inherent risk to being exposed to COVID 19 whenever we are in settings with the general public. By travelling, you are accepting this risk and understand that the SUNSHINE TRAVEL CLUB and AJ BUS LINES cannot be responsible for any COVID 19 exposure that you may encounter during your tour, whether onboard the motor coach, or at any of the venues or locations visited. The SUNSHINE TRAVEL CLUB is not responsible for any additional costs to you if your trip is interrupted due to a Covid related issue. Our Covid Protocols are listed on separate information sheet provided at time of registration. Should there be any new updates which may affect a final decision to purchase, they will be advised at time of final payment. Should requirements change prior to departure, we will ensure you are notified. Customers should review the new documentation to ensure they are up to date and compatible.
RESERVATIONS:
OFFICE:
A booking through our office, requires that a deposit and/or full payment be made at time of booking to secure a place on a tour. It is the customer's responsibility to ensure that you are using the current version of the Registration Form and that the spelling of all names is correct, and correspond to the names listed on your passport/government documentation. Also ensure that you have filled in all required information including passport numbers etc. if the tour is out of country.
Reservations at the office/phone can only be made following the Sign-Up-Day.
Office hours: 9:00 am – 1:00 pm, Tues - Thurs. Ph.: 705-759-4796 - Toll Free: 1-800-722-9638
SIGN-UP DAY:
No reservations will be accepted prior to Sign-Up Day. The Sunshine Travel Club reserves the right to limit the number of seats an individual may book for any one tour. You can reserve one seat for yourself and one seat for your travel companion. If there is a couple that wishes to travel with you on a tour, they may be booked at the same time. ***This only applies to registrations received on Sign-Up Day.
Do not hesitate to make a reservation if you are interested in a tour. If the tour is filled, add your name to the wait list in the event of a cancellation. Please ensure that you are using the current version of the Registration Form and that all pertinent information including passport numbers etc. are filled in on your form, if the trip is out of country. Also deposit cheque must accompany tour registration. Please make note of the deposit amount as it can vary from tour to tour and is dependant upon the specific demands of our suppliers on each tour.
We do not accept cash at Sign-Up Day!
SPUR of MOMENT TOURS:
Anyone interested in an advertised Spur of the Moment tour is asked to provide us with an email address to enable the tour information to be sent out to you. Please provide the detail on Sign-Up Day or contact the office by sending an email or calling to provide the contact information. If you do not have an electronic device to accept an email please provide us with your phone number and you will be contacted in that manner.
TOUR PRICES:
Prices shown are in Canadian Funds including HST where applicable, and are based on twin bedded accommodation per person at the time of printing. Prices quoted are based on costs and currency exchange at the time of printing and are subject to change without notice.
For those who wish to share a room, it is the responsibility of the passenger to find a companion. In the event that a companion cannot be found then the single price will apply.
Payment for the tours is made by cheque payable to SUNSHINE TRAVEL CLUB. At this time we do not accept credit/debit cards.
PRICE INCREASES: (New 2023)
In the event that the SUNSHINE TRAVEL CLUB is made aware of any increase in costs due to currency exchange rates, taxes, transportation price fluctuations in airfare/cruises/bus, as well as unforeseen fuel surcharges before departure and final payment, the customer once notified, expressly agree to pay the tour organizer such additional sums if it is their intention to continue with the tour. If the price increase is more than 7% (except increases due to GST/PST/HST) the customer has the right to cancel the booking, exchange for an alternate tour, or receive a full refund. Price increases will not apply to any tour after final payment has been paid.
EXTRA COSTS:
Extra cost may be incurred to the customer due to interruptions or delays due to weather or other circumstances beyond our control such as roads closed or mechanical failures. PLEASE NOTE: extra lodging & food cost are NOT PAID by Sunshine Travel Club.
FINAL PAYMENT:
Final payment date for multi day tours is tour specific and is indicated on the tour description page. It is your responsibility to ensure that final payment reaches our office before the date shown, to secure your place on the tour.
Final payment for Day Tours is paid at time of booking.
TRAVEL DOCUMENTATION: (Updated 2023)
It is the traveler’s responsibility to ensure that when travelling out of Canada, all Passport, Visa and any other requirements have been met prior to travel and that proper documentation is provided to the custom officials upon demand. SUNSHINE TRAVEL CLUB is not responsible for denied border entry because of missing or unacceptable documentation, or for any other reason you may be denied entry by border officials. In the event that this takes place there is NO REFUND on your tour, and any and all associated expenses derived from this entry refusal including transportation back home, are the sole responsibility of the customer. The Sunshine Travel Club will not be responsible for obtaining requred travel documentation on behalf of any guest, or for any delays,damages or losses including missed portions of the tour because of immigration issues.
SEATING ARRANGEMENTS: (Updated 2024)
Seating is assigned in order of sign up and during each day of travel you will rotate by moving three seats back on the door side and three seats forward on the driver's side. The one exception to this procedure will be on tours of three days or less, there will be no seat rotation. The tour director will provide a full explanation of the rotation as part of the "Welcome aboard greeting" before departure.
Sunshine Travel Club reserves the right to make changes to assigned seating, in order to ensure the safety and comfort of passengers.
IMPORTANT NOTE:
If the coach is equipped with seat belts, they should be worn for your safety!
ACTIVITY LEVELS:
The activity level of each tour is now indicated at the top of each tour. Please make reference to these indicators to avoid any problems concerning your physical ability while on the tour. If you have any questions regarding this activity rating please call the office.
PHYSICALLY CHALLENGED PASSENGERS:
They are more than welcome to travel with us, however you must be accompanied by a capable travelling companion to assist you at all times and the office must be notified of any disabilities when reservations are made. Some yours may present difficulties for the physically challenged. If you require more information on a specific tour in regards to mobilty issues please contact the office for more detail and if not readilly available we will do our best to obtain it for you.
TRAVEL INSURANCE:
The SUNSHINE TRAVEL CLUB tours do not include travel insurance and we do not sell insurance. We highly recommend the purchase of out of country/province medical travel insurance, as well as coverage for trip cancellation and trip interruption. There may be additional health care costs that exceed benefits under OHIP (Ontario Health Insurance Plan) if you need to seek medical treatment outside of the country/province. Please note our Cancellation Penalties below when considering whether to purchase trip cancellation/interruption insurance. Further details on what is covered/not covered, can be fully detailed by your insurance provider and custom built to your preferences.
CUSTOMER CANCELLATION PENALTIES:
Multi Day Tours:
From time of deposit to date of final payment a $50 per person administration fee will apply.
From time of final payment to time of departure, the tour is non-refundable.
Day Tours:
Cancellation up to 30 days before departure will result in a $50 per person administration fee.
30 days to departure, tour is non-refundable.
Refund of non-refundable tour costs must be claimed through your trip interruption/cancellation insurance provider along with the necessary documentation.
If for some reason you must leave the tour early, we do not refund the cost of the unused portion of the tour. This would have to be claimed through your insurance provider as would any additional costs incurred or any ancillary loss sustained as a result of cancellations due to strikes/lockouts, weather conditions, mechanical problems with a vehicle, ship, aircraft, or government travel advisory. Cancellation fees applied to third party tours may vary and will be stated in the tour information detail provided by designated party.
SUNSHINE CLUB CANCELLATIONS:
In the event that the SUNSHINE TRAVEL CLUB has to cancel a tour due to unforeseen circumstances or due to minimal number of customers not meeting the financial requirements of the tour, a full refund will be provided to the customer.
BAGGAGE HANDLING:
One large case (not to exceed 50 lbs) is allowed per passenger which will be tagged with our special Sunshine Travel Club tag and placed in the luggage compartment under the coach. One small carry-on not to exceed 19” x 9-12” with No Wheels can be placed in the overhead compartments. You are responsible for the handling of any carry-on luggage. If it does not fit in overhead it will have to be placed in the luggage compartment under the coach. Safety requirements do not allow this piece to be held on your lap or stored under the seat.
Golf Clubs are not allowed on the coach except for trips where there are golf opportunities.
Coolers are not allowed on the coach.
Please note that on certain flight/cruise tours you may be required to go through security checks carrying your bags. This is something we have no control over, and suggest that you use bags with wheels. Passengers are responsible for any charges for checked bags on flight tours. There may be some hotels that do not offer baggage handling. In that case passengers will be responsible for handling their own bags in these cases.
NAME BADGES:
Your tour director will issue you a badge on the morning of departure along with your itinerary and other information for your tour.
SMOKING, VAPING & ALCOHOL:
Our coaches are smoke and alcohol free. This policy will be strictly enforced to ensure that our customers enjoy a safe, clean environment while travelling with us. More hotels are becoming 100% non-smoking, therefore we cannot guarantee that a request for a smoking room can be fulfilled if requested. We always book non-smoking rooms ahead of arrival. Anyone who smokes in a non-smoking hotel room will be responsible to cover any additional fees to clean the room.
MEDICAL:
Please remember to pack your medications in their original containers and place them in your carry-on luggage in the event that you may need them while we are travelling.
* A current copy of your travel insurance and OHIP documentation should accompany you at all times.
* Any special request (medical, mobility or dietary) must be noted on your registration form at time of booking.
* We are limited when providing assistance to a passenger in regards to getting on and off the coach, climbing stairs or walking.
* We are unable to provide any medications due to insurance regulations.
If you require special assistance then it is your responsibility to ensure that a capable travel companion accompanies you on the tour. Our coaches are not equipped to handle large medical assistance aids and are only accessible by using stairs for exit & entry.
ALLERGIES:
Many of our passengers suffer from allergies. Due to the enclosed environment on the coach, we ask that you refrain from using perfumes, shaving lotions, or any other scented products on the coach.
ACCOMMODATION FOR OUT-OF-TOWN TRAVELLERS:
For multi-day tours, we are pleased to offer reduced rates at the Water Tower Inn. This is specifically for our travellers from outside of Sault Ste. Marie Ont., who wish to drive in the day before departure and begin the tour refreshed and relaxed. Details are available from our tour organizer at 705-759-4796.
JOINING FRIENDS ON TOUR:
If you are travelling with a friend from a distant city or one of our pick up locations, please advise our tour organizer at time of booking to make arrangements to have seating together if so desired. If there is no pick up location in your area, you may have to join the tour at first hotel stop.
GRATUITIES:
When meals are included in the tour price, gratuities are also included. When buying meals on tour, keep in mind that gratuities are very important to restaurant staff. Good restaurant stops can be hard to keep if tour groups do not show appreciation for the service and effort put forth by the staff. As for the driver and tour director, it is customary to show your appreciation based on the level of service received and are at your discretion. We have provided tip envelopes in your package for your convenience. Our Tour Directors are volunteers, and we feel they do a great job to enhance your tour and make it a worry free vacation.
COACHES:
The motor coaches used on our tours are provided by AJ Bus Lines and are of the latest design with air suspension ride, climate control, reclining seats, washroom facilities, TV’s and Wi-Fi. (Due to cell tower locations there can be signal interruptions as we travel the highways.) Our coaches are not wheelchair accessible.
SPECIAL ACCOMMODATION REQUESTS:
Accommodation is included on all tours. Room assignments are always done by the hotel in an impartial fashion. Therefore, if you have special needs, such as a room adjacent to a friend, please let us know at time of booking and we will inform the hotels. It cannot always be done, but the hotels will try to accommodate us to the best of their ability. All hotel rooms will be requested as 'non-smoking' unless otherwise requested at time of booking.
TOUR COMMENT SHEETS:
At the end of each tour, the Tour Director will provide you with a tour comment sheet to be filled out. These forms have been invaluable to the club over the years. We would ask that you take a few moments to fill them out, and return them to us along with your name to enable us to follow up. We have made the form more user friendly, providing an opportunity for you to tell us what we did well, and what we need to improve on. We have always taken great pride in providing the customer with good value for the money spent and with your input we can continue to provide that service moving forward. We would also like to hear from you in regards to future tour suggestions to be considered. In the event that you have complaint, concern, or suggestion, you would like to discuss in private, please do not hesitate to contact the office or any member of the Board.
DESIGNATED PICK-UP/DROP OFF POINTS:
Please refer to the website or call the office for the list of these locations. There are no exceptions. In Sault Ste. Marie the only location is the WALMART NORTH parking lot on Great Northern Road.
GIFT CERTIFICATES:
We have certificates in any denomination available at the office. They make great Christmas and Birthday gifts! No expiry date on the certificates.
PUBLICATION & WEBSITE ERRORS:
Although great care is taken in the production of our website and tour material, typographical, illustrative, or pricing errors may occur. We reserve the right to correct any errors.
